6 signs your Help Desk is harming your business
Your Service Desk always used to cope with the load of customer and/or internal tickets but lately you are getting rumblings that people...
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mark9175
Apr 42 min read
Meeting Conduct of Financial Institutions (CoFI)
With confirmation of the Conduct of Financial Institutions (CoFI) legislation becoming mandatory as of March 2025. Meeting the...
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simplicity-manuel
Oct 5, 20232 min read
Elevating Your Delivery Strategy: The Unsung Heroes of Practical Excellence
The Journey Towards a Top-Notch Delivery Strategy Your quest for a finely-tuned delivery strategy isn't unlike a treasure hunt. You're in...
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mark9175
Sep 20, 20232 min read
Atlassian Automation Change: What it means to you
I wanted to discuss the recent change to Automation Billing for Atlassian's cloud products. This change is likely to affect many of you...
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simplicity-manuel
Sep 6, 20233 min read
The problem with modern Agile Coaching: More than just cakes and dogma.
Are you weary of Agile Coaches who seem more concerned with cakes than delivery performance? You're not alone! Agile Coaching has, in...
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mark9175
Sep 1, 20233 min read
ServiceNow vs. Jira Service Management
Choosing the Right IT Service Management Solution Introduction When setting up or modernising your IT service management (ITSM), having...
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mark9175
Jun 22, 20232 min read
Unlocking the Full Potential of Jira: Harnessing Data for Effective Management
I Introduction: In today's dynamic business landscape, efficient project management is paramount for companies to maintain a competitive...
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simplicity-manuel
Feb 14, 20201 min read
Sunk cost fallacy: Doing things you know are wrong, because: "We already spent too much on this"
When we can’t help but stick with things we’ve already invested time and energy in because of what it’s cost us. It doesn't matter how...
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simplicity-manuel
Jan 31, 20202 min read
How to build a culture of innovation every day
The defining feature of an innovation culture is the belief that innovation is every employee’s job, not the domain of a few PhDs or top...
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simplicity-manuel
Jan 24, 20205 min read
6 types of meetings that are actually worthwhile
If you’ve ever opened up a meeting invite and thought “Oh no… not one of those again”, this post is for you. And you’re not alone! While...
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simplicity-manuel
Jan 17, 20203 min read
Information silos
Information silos sabotage your productivity and breed distrust. But there’s hope. Use these 6 techniques to cultivate open, effective...
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simplicity-manuel
Jan 10, 20204 min read
What is unlearning
How forgetting what you know will actually make you smarter. WHAT IS UNLEARNING? Now that you may be on holidays or just getting back to...
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simplicity-manuel
Dec 9, 20192 min read
T-shaped skills: 3 essentials to help nurture your career
The “T-shaped professional” describes the perfect balance between the generalist and the specialist. This type of worker boasts broad...
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