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Simplicity was tasked with implementing a ITSM helpdesk solution for an IT service team that was running off of outdated and inefficient processes and tools. The client also wanted to transform the core business functions by deploying new tools and agile SAFe framework...
The client’s IT department was suffering from a collection of disjointed tools to accomplish their required tasks. They were hoping all the tools to be unified under a single product. Additionally Their core business were attempting more work than they could deliver, and they wanted insights into their pipeline, resourcing, and capacity...
