Fisher &Paykel
Appliances
Brief
PHASE 1: Unify and Automate
The client’s IT department was suffering from a collection of disjointed tools to accomplish their required tasks. They were hoping all the tools to be unified under a single product and when not possible then to be integrated.
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PHASE 2: Realtime Dashboards and reports
The client had a feeling that they were attempting more work than they could deliver, and they wanted insights into their pipeline, resourcing, and capacity, so they would have the ability to plan, forecast and monitor their initiatives.
Implementation
PHASE 1:
Simplicity worked with IT leadership and teams to catalogue the changes they wanted to make and the issues they were facing. Following the discovery sessions, Simplicity drafted a plan showing the changes that should be made and the proposed order. The changes included proposed tooling, process simplifications and an agile delivery style (small functional releases)
Atlassian tools could provide the client with nigh on all their requests, so it was selected. Simplicity then rapidly delivered:
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Help Desk
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Change Request Process
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Knowledge Base
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Service request
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Asset Management
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Major Incident Management
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Facilities Management
Each phase was a joint decision made with the IT leadership team. Value delivered was demonstrated and the next set of functionality was agreed. Each step was delivered with training for all the users and comprehensive documentation.
The engagement with the teams didn’t end with the delivery of the functionality, Simplicity remained available to, advise, answer questions, assist with uptake, approval and to ensure the solution was fit for purpose. Simplicity also provided training for in house administrators to aid with transition to the client making their own changes.
PHASE 2:
Following the IT changes the client was eager to extract more potential from their existing Jira projects to aid with their visibility aspirations. Simplicity first needed to audit the varying instances, projects and gaps that were present. Following the discovery phase a proposal was created that outlined the necessary changes and the likely timeframes and an agile delivery style.
A light common framework was created to be implemented for teams not using Jira and to be easily retrofitted to teams with existing projects.
An ideas pipeline to gather suggestions, proposals and initiatives from the leadership group and the wider organisation. Ten have those ideas, refined, assessed, approved, scheduled, and then routed to the correct team’s Jira project for delivery.
Simplicity then produced interactive capacity reports where the scheduling of work is done in the same dashboard showing where and when the resource bottlenecks are.
Once again each step was delivered in stages with each stage delivering some benefit and being put in to practise as soon as practicable to allow for real world usage, the best tester, to find any issues or changes that should be made.
Benefits
As a result of the ongoing partnership between the client and Simplicity, the client was able to:
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Have a navigable link between all of the business’ ideas and initiatives directly to the stories and tasks the teams are working on. Saving any loss of fidelity or intent that company’s suffer via ad hoc communication chains.
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Have the leadership team make decisions and respond to changes while all together in a meeting by using the real time capacity metrics.
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To avoid embarking on work that could not be serviced by the current resource pool avoiding making promises to the business and to clients that could not be delivered.
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Reducing the resourcing required project management and report on progress.
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Increase the collaboration between teams and improve the alignment of the teams work.