Service Management
Service Management is a customer-focused approach to delivering services, whether external to the business or within your organisation. We are experts in creating IT Help Desks, Internal Service Desks for HR, Legal, Customer Services... You will improve your users experiences and save money through reduced admin and automation.
IT Help Desk
We work with your team and bring industry best practices to craft an IT help desk that is perfect for your team. We provide reports, Automated SLAs, load sharing, queues and alerting. We use Jira Service Management to get your system up and running quickly and cost effectively.
Service Desk
We create service desks to allow individual teams to be able to service their customers, whether internal or external. Custom forms, workflow and metrics are all possible. Whether new employee, request for legal assistance, customer email we will improve the experience and reduce the burden.
ITIL Tasks
IT infrastructure can require more than just a help desk. We implement and advise on, Asset and Content Management Databases, Major Incident Management, Problem Management and Change Management.